Did you know Austin has a 24/7 information center? Austin 3-1-1 provides locals with access to City services + information.

If you dial 3-1-1 or (512) 974-2000, you’ll be connected to an ambassador for the city that will answer questions in regards to City of Austin departments + services. You can also use the 3-1-1 number to make reports.

What can you report?

Potholes
Graffiti
Loose dogs
Broken traffic lights
Trash and debris cleanup requests
Sidewalk repair
Power outages
Park grounds maintenance requests

If you rather go mobile, there's also the Austin 3-1-1 app. This free app can be downloaded from the Google Play Store or iTunes Store.

What options will you see once you’ve downloaded the app?

Make a new request
Check recent reports throughout the city
View requests you’ve made
COVID-19 updates for the City of Austin

Don’t want to call the information line or use the mobile app? No problem. There’s an option to complete a Service Request online + check the status of the request.

Stay connected to Austin’s 3-1-1

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Follow on Twitter
Follow on Instagram

Additionally, the City of Austin welcomes feedback from Austinites. Emails with comments and suggestions can be sent here.

Disability assistance Video Relay Service calls are also accepted.