Inbox Help

Keep finding our emails in your spam or not receiving them at all? Safelisting us will help us get back into your inbox (& heart) where we belong.

For instructions on how to get us back to your inbox, select your local newsletter below, then select your email provider, security app, or spam filter to ensure we deliver without issue each morning.

Choose Your Market

Email Clients

Gmail

If you find in your Inbox:

  1. Open up the newsletter in your inbox.
  2. Hover over in the top left and a window will pop up.
  3. Select “More Info”. Then in the right pop-up, select “Add to Contacts” button to save the sender to your Contacts list.

You can also safelist us in Gmail before opening the email. To do so:

  1. Hover over next to the subject line in the inbox. Click “More” in the pop-up box. 
  2. Select “Add to senders” to save to your Contacts list.

If you can’t find any emails in your inbox, please check your Gmail Spam Folder. If you find one of our emails in your spam, please mark the email as “Not spam” by doing the following:

  1. Open the email, and near the top of your screen
  2. Click the button on the alert, labeled “Report not spam”.

For additional help with safelisting email addresses in Gmail, please see Gmail’s support.

Apple Mail

  1. Open the junk mail folder, and then double-click the message from   that Apple Mail incorrectly marked as spam.
  2. Right-click the email address in the “From” field.
    • If you have a Mac with a one-button mouse, hold the “Control” key while clicking.
  3. Click “Add to Address Book.”
    • This adds the     email address to your address book, marking it as safe in Apple Mail.

Yahoo!

In Yahoo Mail, your Contacts list is your safelist. To add the to your Yahoo Contacts:

  1. Open your Yahoo mailbox and click the address book icon in the right-side panel. When you roll your mouse over it, it will say Contacts.
  2. Click “Add a New Contact.”
  3. Add to the Name field and to the Email field.
  4. Click Save.

If the email is in your Yahoo Spam Folder, open the email. Then select “Not Spam” to move into your Inbox.

For additional help with safelisting email addresses in Yahoo, please see Yahoo’s support.

Hotmail

  1. In the upper right hand corner of your account, click on the “Settings” icon.
  2. Click on the option for “Options”.
  3. Click on the option for “Safe and blocked senders”.
  4. Click on “Safe senders”.
  5. Enter in and click the button to “Add to list”.

AOL

  1. In the upper right hand corner of your account, click on “Options”.
  2. From there, click “Mail Settings”.
  3. On the “Settings” page, click “Spam Settings”.
  4. From there, choose “Allow mail only from addresses I specify” on the drop-down menu. 
  5. Enter , click the plus button, and click save to save your changes.

Samsung Mail

To add the sender to your Contacts:

  1. Select the newsletter to open it
  2. Click on the From address:
  3. Select Add to contacts
  4. Click Create Contact, then Save

If the email ends up in your Spam folder:

  1. Select the email to open it
  2. Select the three dots for more options.
  3. Select “Remove from Spam”

Outlook - 2003 and higher

For 2003, 2007, and Express 

If you can’t find in your inbox:

  1. Select Actions from the toolbar at the top of the screen.
  2. Select Junk Email.
  3. Select Junk Email Options…
  4. Click the Safe Sender tab.
  5. Click Add.
  6. Type in to add to your safe sender list.
  7. Click OK.

If you can find in your inbox:

  1. Open the email.
  2. In the Toolbar options at the top, click the Safe Lists drop-down.
    Note: This is located in the “Junk Email” section.
  3. Select “Add sender to Address book”.
  4. Click OK.

To safelist an entire domain:

  1. Open the email.
  2. In the Toolbar options at the top, click the Safe Lists drop-down.
    Note: This is located in the “Junk Email” section.
  3. Select “Add Sender’s Domain ()” to Safe Senders List.
  4. Click OK.

 For 2010

  1. In Outlook, go to the Home tab.
  2. Click the Junk button.
  3. Choose “Junk email Options” from the drop-down list.
  4. Go to the Safe Senders tab.
  5. Click Add.
  6. Type in either or .
  7. Click OK.
  8. Click Apply.

For 2013

  1. In Outlook, go to the Home tab.
  2. Click Junk, then Junk Email Options.
  3. Select the Safe Senders tab and click Add.
  4. In the Add address or domain box, enter or to safelist.
  5. Click OK and close the window.

 Express

  1. In Outlook, go to the Tools menu.
  2. Select “Address Book”.
  3. Click New and select New Contact from the drop-down menu.
  4. Type in .
  5. Click OK.

Outlook.com

  1. Open the email.
  2. Then click the three dots and click Add to Safe senders.
  3. Click OK. 

For additional help with safelisting email addresses in Outlook, please see Microsoft’s support.

ATT Webmail

  1. Select “Options”.
  2. Select “Filters”.
  3. Click “Add Filter”.
  4. In the top row labeled From Header, select “contains” from the drop down menu.
  5. Enter .
  6. Move down to the bottom where there is the option “Move the message to”. Select “Inbox” from the drop down menu.
  7. Select the “Add Filter” button again.

MacMail

  1. Select “Mail” and “Preferences” from the top menu.
  2. In the “Preferences” window, click the “Rules” icon. Then, click the “Add Rule” button.
  3. In the “Rules” window, type a name for your rule in the “Description” field. Use the following settings: 
    • “If any of the following conditions are met: From Contains.” Type in the text field beside “Contains.” 
    • Select “Move Message” and “Inbox” from the drop-down menus. 
  4. Click “Ok” to save the rule.

Verizon

  1. Open your email.
  2. Click “Options”.
  3. Click “Block Senders”.
  4. Locate the “Safe List”.
  5. Enter .
  6. Click “OK”.

Comcast

  1. Click “Address Book”.
  2. Click “New” and click “New Contact”.
  3. Add .
  4. Click “Save”.

Cox.net

  1. Open your email.
  2. Click “Preferences”.
  3. Under “General Email Preferences”, click “Blocked Senders”.
  4. Type in the “Exceptions List”.
  5. Click “Add”.
  6. Click “Save”.

Thunderbird

  1. Check if is in your “Junk” folder. Then, right click on the email and select “Mark As Not Junk”.
  2. Click “Address Book”.
  3. Make sure that the “Personal Address Book” is highlighted.
  4. Click “New Card”, the “New Card” window will display.
  5. Under the “Contact” tab, copy and paste it into the email dialog box.
  6. Click “Ok”.

Windstream

  1. Click the “Settings” tab.
  2. Click “Messages”.
  3. Click “Allow and Block Messages”.
  4. Select “Advanced Block Senders”.
  5. In the “Allowed Senders and Domains” area, type .
  6. Click “Ok”.

MSN

  1. Select “Settings”.
  2. From the email settings screen, select “Junk email Guard”.
  3. Select “Safe List”.
  4. Enter .
  5. Select “Add”.

Mail.com

  1. Open the email.
  2. Click the “Plus” symbol on .
  3. Add the first/last name of the sender.
  4. Click “Ok”.

Security Apps

Norton

A problem may occur if is accidentally added to your Blocked List.

To remove the from the Blocked List:

  1. Start your Norton product.
  2. Click Settings.
  3. Depending on your Norton product, do one of the following:

For Norton 360:

  1. In the Settings window, under Detailed Settings, click AntiSpam.
  2. On the Filter tab, next to Blocked List, click Configure.

For Norton Internet Security:

  1. In the Settings window, on the Network tab, click Message Protection.
  2. Under AntiSpam, next to Blocked List, click Configure.
  3. In the Blocked List window, select the item that you want to remove, and then click Remove.
  4. Click Apply, and then click OK.
  5. If you do not find   in the Blocked list, go to next step.

To add to the Allowed List:

  1. Start your Norton product.
  2. Click Settings.
  3. Depending on your Norton product, do one of the following:

For Norton 360:

  • In the Settings window, under Detailed Settings, click AntiSpam.
  • On the Filter tab, next to Allowed List, click Configure.

For Norton Internet Security:

  1. In the Settings window, on the Network tab, click Message Protection.
  2. Under AntiSpam, next to Allowed List, click Configure.
  3. In the Allowed List window, click Add.
  4. In the Add Email Address window, from the Address Type drop-down, select the address type.
  5. Add  , and then click OK.
  6. In the Allowed List window, click Apply, and then click OK.

McAfee

  1. Click the “Allow/Deny” menu option in the Control Console.
  2. Enter in the “Add Entries” field in the “Allow List”.
  3. Click “Save”.

Spam Filters

SpamAssassin

  1. Find the Spam Assassin folder on your hard drive, and open it.
  2. There will be a file named “user_prefs”. Open it with a text editor (such as Notepad).
  3. If there is no such file, create it – instructions are available from Spam Assassin.
  4. Make a new line in the file. On that line, enter “whitelist_from”, followed by  to safelist. 
  5. Save and close the file.

For additional help with safelisting email addresses in SpamAssassin, please see SpamAssasin’s support.