Did you know? CityLink 311 can help you be a better citizen.

This service is available to answer your questions and concerns about city operations and services — and you can report issues you've encountered around town. Here's a breakdown of how you can get in touch to get things done.

Why CityLink was created

CityLink began in 2007 as a way to manage citizens' questions or concerns about services, programs, and events, or to initiate a request for service. It supports many city departments and is where all non-emergency calls are directed.

What can it solve?

Local representatives are trained to answer questions or, in some cases, initiate work orders for repairs or services. Here's just a few of the things representatives are versed in:

Missed garbage/recycling collections
How and what to recycle
Dead animal collection
Sidewalk, pothole, street light, and traffic signal repairs
Questions about city ordinances, offices, and code violations
Bulk item + brush collection
Requests for new water service

CityLink representatives work on the ground level. | Photo by WStoday

How to get connected

There are several ways to communicate with CityLink representatives.

Phone: Call 336-727-8000 — or you can dial 311 in some instances within city limits
Text: 855-481-LINK — you'll be redirected to a screen where you can receive a response via email
Online: Utilize the live chat feature on the city's website
Email: Reach out to staff at citylink@cityofws.org
App: Download the free CityLink311 app from the App Store or Google Play to create a service request and upload pictures

When are staff available?

CityLink is staffed 7 a.m.-7 p.m., Monday-Friday, except on holidays. If you need assistance outside of operating hours, your request will be reviewed the next business day. Callers in need of immediate police or fire services should call 911.