Imagine this: You’re driving down I-71 and you hit a huge pothole that shakes your whole car; or you swing by new vegan bakery The Flour Shoppe for a sweet treat, but notice graffiti on the side of the building; or maybe you put your recycling out on the curb on time, but it didn’t get collected.

Who you gonna call? 3-1-1. Well, technically, the number is a little longer — (502) 574-5000, but dialing 3-1-1 is way faster.

Since 1989, Louisville Metro Customer Service Center — aka Metro311 — has taken service requests, listened to suggestions and questions, registered complaints, and passed on compliments.

In January 2023 alone, 16,176 Louisvillians made Metro311 requests. The top five concerns were missed services, container requests, street issues, social services, and Louisville Metro agency information.

There’s a lot this little, non-emergency number can do, so let’s break it down for you.

Service requests

When you contact Metro311 via phone or its mobile app, a service request is created with an assigned tracking number. It’s sent to the appropriate agency and when it's resolved the case is closed. On the app, you can even see if the same issue has already been reported on a map.

Here are a few things you can make a service request for:

Graffiti removal
Parking issues
Large Item Pickup
Smoke detector concerns
Potholes
High weeds + grass

Browse the full list.

Get information

Metro311 can answer questions about any metro service + help with the Online Permit Portal, which is the hub for business licensing, applications, and inspections.

Hours of operation

You can reach a customer service representative Monday through Friday from 7 a.m. to 7 p.m. or log onto the app 24/7.